Shipping & Returns
Shipping
Every pillow is made in the United States and shipped from there. Orders are dispatched within a few business days of being placed, and shipping is included in the price — there is nothing added at checkout.
You will get a tracking link by email as soon as your order is on its way.
Buying for a season
Seasonal designs sell in a narrow window, and the most common disappointment we see is an order placed too late to be useful. Rough guide:
- Fall pillows — order in the first half of September. Autumn decorating peaks earlier than most people expect and the season is short.
- Halloween — mid to late September, so they are up for the whole of October rather than the last week.
- Christmas — the first week of November. Porch decorating peaks in November, not December.
- Spring and summer — March onwards, as soon as the furniture comes back out.
Returns
If a pillow arrives damaged or is not what you ordered, tell us within 30 days and we will put it right. Send a photo with your message and we can usually resolve it in one exchange.
For a change of mind, get in touch within 30 days of delivery and we will talk you through it. The pillow needs to be unused and in the condition it arrived in.
Before you return something
Two things worth checking first, because they are the reasons people most often ask to return a pillow.
Size. An 18" × 18" pillow can look smaller in a room than it does in a photograph, particularly on a large sectional. The size guide covers which size suits which furniture.
Colour. Screens vary, and a colour that looks deep on a phone can read lighter in full sun. If you are matching to existing furniture and you are unsure, ask us first — we would rather help you choose than process a return.