Shipping
Every pillow is made in the United States and shipped from there. Orders are dispatched within 4 business days of being placed, and shipping is included in the price — there is nothing added at checkout.
You will get a tracking link by email as soon as your order is on its way.
Buying for a season
Seasonal designs sell in a narrow window, and the most common disappointment we see is an order placed too late to be useful. Rough guide:
- Fall pillows — order in the first half of September. Autumn decorating peaks earlier than most people expect and the season is short.
- Halloween — mid to late September, so they are up for the whole of October rather than the last week.
- Christmas — the first week of November. Porch decorating peaks in November, not December.
- Spring and summer — March onwards, as soon as the furniture comes back out.
Returns
If a pillow arrives damaged, misprinted or is not what you ordered, tell us within 30 days of delivery and we will put it right. Send a photo with your message and we will arrange a replacement. There is nothing you need to send back.
If the pillow arrived in good condition but is not working out for you, get in touch anyway within 30 days. Every pillow is printed individually for the person who ordered it, so we handle these case by case rather than through a standard returns process. We would rather find something that works than leave you with a pillow you do not want.
Before you get in touch
Two things worth checking first, because they are the reasons people most often ask about returning a pillow.
Size. An 18" × 18" pillow can look smaller in a room than it does in a photograph, particularly on a large sectional. The size guide covers which size suits which furniture.
Color. Screens vary, and a color that looks deep on a phone can read lighter in full sun. If you are matching to existing furniture and you are unsure, ask us first — we would rather help you choose than process a return.