Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States only.

Shipping rates

Free shipping on every order. No minimum, no exceptions. The price you see on the product page is the price you pay.

All prices on this site are in US dollars.

Order processing

Every pillow is made for your order rather than pulled from a shelf, so there is a short preparation window before it ships.

Orders are prepared and dispatched within 4 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day.

During peak periods — the run-up to Halloween, Thanksgiving and Christmas in particular — preparation can take a few days longer than usual. If you are ordering for a specific date, please allow extra time.

Delivery times

Once your order has shipped, transit is typically 2 to 5 business days.

These are estimates from the carrier, not guarantees. Weather and carrier backlogs can add time, and neither is within our control. Total time to your door is the preparation window plus transit.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean anything has gone wrong.

If your confirmation email has not arrived, check your spam folder before contacting us.

Delivery addresses

Please check your address carefully before completing your order. We can only correct an address before an order has been dispatched, so contact us quickly if you spot a mistake.

We cannot take responsibility for orders delivered to an incorrect or incomplete address supplied at checkout. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery.

Delayed or missing parcels

Please allow the full delivery window to pass before reporting a parcel as late.

If tracking shows no movement for 10 consecutive business days, get in touch and we will open an investigation with the carrier.

If tracking shows a parcel as delivered but you have not received it, please check with your neighbours and household first, and look for a carrier notice card. If it still has not turned up after 48 hours, contact us and we will help.

Damaged in transit

If your pillow arrives damaged, email us within 30 days of delivery with your order number and photographs of both the item and the packaging. We will arrange a replacement or a refund. There is nothing you need to send back.

Order changes and cancellations

Because each pillow is made to order, we can only change or cancel an order before it enters production. Contact us as soon as possible and we will do what we can, but once production has begun we cannot stop it.

Contact

Questions about a delivery? Email contact@perkyourporch.com with your order number and we will reply within 1–2 business days.