Refund policy

Return and Refund Policy

30 days

If something isn't right with your order, email us at contact@perkyourporch.com within 30 days of delivery. Tell us what's wrong and add a photo where it helps. We'll come back to you with a solution.

Damaged, misprinted or wrong item

Check your order when it arrives. If a pillow is damaged, misprinted or not what you ordered, send us a photo within 30 days of delivery and we'll replace it. There's nothing you need to send back.

Anything else

If the pillow arrived in good condition but isn't working out for you, get in touch anyway. Every pillow is printed individually for the person who ordered it, so we handle these case by case rather than through a standard returns process. We'd rather find something that works than leave you with a pillow you don't want.

Refunds

Where a refund is agreed, it goes back to your original payment method within 10 business days. Your bank may take a few days longer to post it. If more than 15 business days have passed since we confirmed a refund, email contact@perkyourporch.com.

European Union — 14 day right of withdrawal

If you are ordering from within the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving one. Email contact@perkyourporch.com and we'll confirm how to proceed. This right applies in addition to everything above.

Questions

Email contact@perkyourporch.com. We read everything.